AI Agent Advisor issues

[Joel O]

Hello everyone, 

Looking for some assistance with setup for AI Agent Advisor. At this time, in our DEV environment the AI Agent Advisor runs as expected providing opportunities to build AI Agents. Even changing the filters on the setup, no issues and works with in a reasonable amount of time (depending on the # of incidents I am capturing). 

However, in our PRD environment the same setup and configuration with multiple filters set forth to give a greater # of incidents to a small amount as shown in the attachment, it is always stuck at this stage. It doesn't move forward regardless of the # of incidents I have filtered. Has anyone else experienced this, should I be looking at Support to assist? I've gone through the docs in the beginning to ensure I was setting it up correctly thus my DEV experience is successful. 

Any thoughts or direction to guide me through resolving this would appreciative. 

[Hemanth M]

Hi @Joel O ,

1)I would check that the AI Agent Advisor and AI Admin Center plugins are up to date in your Prod environment.

2)refer this also : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3123231 

If the issue persists, please open a Now Support case with ServiceNow.

[rpriyadarshy]

@Joel O   refer this ServiceNow AI AGENT ADVISOR troubleshooting KB . It covers all aspect of AI Agent Advisor Troubleshooting . Hope This Helps.

This covers troubleshooting steps for all these Phases of AI Agent Advisor.

1. Mine: samples resolved records from a source table and analyzes their work notes and comments to identify recurring issues and how they were resolved
2. Match: compares each resolution against the AI Agents, tools, and workflows already on the instance
3. Make: generates a new AI Agent for opportunities that nothing existing covers

AI Agent Advisor Troubleshooting Guide - Support and Troubleshooting

Regards

RP

[Joel O · Accepted solution]

Thank you @Hemanth M & @rpriyadarshy for your replies and assistance. 

Shortly before @Hemanth M responded I was able to find and fix my solution. The links you both sent had helped me in my path, the real KB article that helped was this particular one. 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3144105