Can't find virtual agent API in REST API explorer

hoathong99
Tera Contributor

hoathong99_0-1783411912080.png

I want to integrate Now Assist with 3rd party chat interface, something I can build or connect with another such as telegram or whatapps. I read some and find that the most optimal way is to warp Now Assist in a Virtual Agent and expose Virtual Agent API.
I installed Virtual Agent API and a few plugin but in REST API explorer, I cant find any API that help me fetch or make converstation. There are only 2 namespace and neither seems to be the usage I need.

hoathong99_1-1783412128211.png

hoathong99_2-1783412137333.png

What am I missing? Or is there a better alternative, please suggest

 

6 REPLIES 6

Paulsylo
Tera Sage

Hi - Have you checked under scripted REST API? Yes, Of course, pattern is not to call now assist directly, but wrap the experience through virtual agent topic/ conversational interact, then expose it to TG or WA using Bot integration API

Regards,
PaulSylo

To be is to do. To do is to be.

rpriyadarshy
Kilo Sage

@hoathong99  Change the API Value  in drop down to  VA BOT Integration. Currently its set as CI Contact Center as Per Your SS.

 

rpriyadarshy_0-1784428073264.png

 

 

rpriyadarshy_1-1784428099998.png

 

Once You Change It you will be Able to See . It Combination of Name Space and APi in Dropdown.

 

Regards

RP

 

Hi @hoathong99 

 

Refer:

Bot to Bot Integration ( ServiceNow VA Bot , Legacy Bot )

Install Virtual Agent API 

Configuring Virtual Agent API 

 

 

 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

@Tanushree Maiti Appreciate Your response But Please read the Thread and Understand the Context .  🙂

 

Regards

RP