I have a catalog item that is to review security exceptions. This also has an associated workflow that creates an SCTASK for my security team to review the security exception. Once the exception has been reviewed, the owner of the ticket (SCTASK) mus...
1. How to have different categories for one type change request
I want to use a customized incident priority matrix as shown in the attached image.and this should run only for a certain assignment group that is "Helpdesk" whenever the incident is created and assigned to this group!
Hi All, Please suggest below issue for major incidents not auto closed after 5 days in resolve state.and tried to close to manually set state resolve to close but it's showing error message " not allowed" in the incident list view. Please suggest how...
I'm trying to set up that when an incident is linked to a problem, an email is sent out. I have our dev environment configured to send all emails to an inbox. But when I add an incident to a problem no email can be found in the inbox. I have set it u...
I am currently trying to test something within ServiceNow and need to be able to have emails activated within my instance, I have activated it in the config of my personal instance and said to send all emails to my email but none of them come through...
How can I configure the UIB Email Viewer to show emails from SIR incidents on the SIR Dashboard
Anyone worked on ServiceNow & Five9 Integration?
Hi, I have a Scoped Application where I use Script Include to create some custom attachments.The attachments are to be sent via email to an external email recipient.I tested the GlideEmailOutbound API for this purpose, but I have come to understand t...
Hello, I need some 1000 incident records to do some poc on Predictive Intelligence on my PDI, How can i get the demo data?
Hello,I just received my dev instance and it says "APP Engine Studio". I am looking for ADMIN console to learn managing service now module like Incident, change and problem management . I am working to learn servicenow ADMIN skills not development sk...
i'm creating a new single line field to be set as integer in a catalog item. how do i set limit to this field so that user can only fill in only up to '9'? thanks
Hi Team,Anyone help me please I want to know when user added attachment on ritm it will show on top of the form(manage attachments).we have already implemented to show in task level.but here my question is same attachment not getting on top of the ta...
Hi,We are a Build partner, and I'm looking to grant access to the Demo instance for my team members. Please share the procedure.
Hi Team,If Activities option not showing in Requests, How I can add the Activities option in Requests.Kindly Help.Thanks!
