Major incident checklist

[Akshay Kumar3]

I have a requirement that when an incident gets promoted to major incident, I need to create a section on incident form and need to show few information as mentioned in the attachment. Here the challenge is we are not supposed to create the custom fields on incident table.

Could we achieve this?

[Rakesh_M]

Hi @Akshay Kumar3 ,

You mentioned that creating custom fields on the Incident table is not allowed.
I would like to clarify one thing: Does the information you want to display already exist in any of the existing fields on the Incident table?

If the required fields already exist, we can simply create a new section on the Incident form and add those existing fields to it, without creating any custom fields.

You can display the same fields in multiple sections on the form

[Akshay Kumar3]

Hi @Rakesh_M , these are the fields from a template and this form layout is belongs to the 3rd party system. And these fields are not available in Incident. Its something like question and answer as we have in ootb checklist