Forum Posts
reference field lookup not working in now mobile app for caller, assignedto, asssignment _grp
hi I am working on now mobile using mobile builder , used this as mobile screen and placed in under applet launcher as you see on the left side bottom first is customized , reference field lookup not working for caller , assigned_to, assignment _grp,...
Bot stopping after 100+ transactions using attended or studio
I am reaching out to you regarding transaction quotas in SNOW. Currently the bot stops after a fixed certain number of transactions for eg. 100, 140. We though this might be because we were running from Studio but then we tried running through Attend...
Comments on sc_req_item table in scoped application
Why this code snippet working for one instance and not working on other instance when we have kind of configurations on both instance. I am using it in our custom scoped application on dev instance it is showing all comments of RITM on widget but whe...
Outage card on problem record to show outage count of outages on incidents related to the problem
On problem overview section in Service operations workspace, we have outages card. I want to show count of outages on related incidents of the problem record instead of problem outages.can anyone please help me in this case.
Notification for deleted records
Hi All, I have a requirement where the records deleted from alm_entitlement_user table get notified.For example, if below records got deleted then a notification should be sent to specific group about this. The issue is, i was using the sys_audit_del...
Generate report on incidents resolved within 10 mins & show percentage compare to tota records
SpoilerHI I have this scenario , i need to generate a report on incident tablePercentage of incidents that were resolved within 10 mins vs total incidents in a monthAlso i need a report that show incidents resolved within 10 mins in a month, I manage...
Can I change the User ID after creating the user
User ID is the unique identifier for every user. But can I change the user ID after I created?For example, I created a user with user ID "sunny123".3 months later, I want to change it to "cloudy123", which is also a unique user ID.If I change the use...
Integrate Everbridge application with Service Now.
Has anyone integrated Everbridge application with Service Now. I would to know the steps to establish connection between the two instances as well as setting up Everbridge API to run for on-call paging. Any leads would be highly appreciated. Thank y...
skip_sensor flagged issue in Certification Self-Test tool
When i run the Certification Self-Test tool it is flagged one issue with issue_id is "skip_sensor" and the information it is providing is this -"Artifact 'sys_script_include_23938ff62bf716102305f643e391bf5a' -for field 'script'- line#267 restRequest...
how to filter out data
how to filter out data to find how many incidents i have assigned to other s
Resolved! Where is the visibility config for Start Work form button in FSM?
Working on some improvements in FSM. Client wants to use the Start Work and Close Complete buttons on desktop UI. The buttons only show up when the user is the assignee of the work order task. I need to make it visible to other fulfillers. I couldn't...
CSA
I don't have an wessessor account and i want to create it also want to link in service now university to take an CSA exam . from where i do it and please guide me for scheduling my exam. and which mail i should use for that account company or per...
Resolved! CSA
I am planing to take CSA exam in this month from online proctoring option, any one have an instruction for an exam .
Resolved! mobile studio not visible in instance
hi, can anyone help me how to install mobile studio in xanadu version in snow?