Hi all,
I’m new to ServiceNow and am trying to figure out how to set up the Service Catalog.
I need to implement a Lookup Select Box question that filters its options based on another field.
The only way I’ve managed to get filtering to work is by switching the field type to Reference and using a Simple reference qualifier. However, when I use Lookup Select Box with a fixed reference qualifier (as shown in the screenshot), it doesn’t behave the same.
I have another field that has this kind of dependency working correctly, but I haven’t been able to replicate it.
What am I missing? What is correct way to format reference qualifier?
Hello @StefanSrba, can you please do as following:
- replace reference qualifier as:
adding screenshot so that you use right javascript
javascript: 'u_operating_system='+current.variables.u_operating_system;- use Variable Attribute as:
ref_qual_elements=u_operating_system
Regards,
Nishant
Still getting an No matches found when I should have exactly 3.
Hello @StefanSrba, can you please do as following:
- replace reference qualifier as:
adding screenshot so that you use right javascript
javascript: 'u_operating_system='+current.variables.u_operating_system;- use Variable Attribute as:
ref_qual_elements=u_operating_system
Regards,
Nishant
Can you help me understand how to use Reference qualifier and Variable attributes?
The current version that link OS with Category (your answer that helped me)
But when I tried to do the same while linking Category and Subcategory i just get
Subcategory is empty even thou when I filter the table it has data.
What am I missing?
