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05-07-2025 04:30 AM
Hi,
I have created the new workflow for custom table, In the new workflow i have added activity for create task and the type of the task is 'change_task'. Still the change task is not getting created. In the workflow activity the task state shows as Running
Any suggestion would be helpful.
Thank you.
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05-07-2025 06:00 AM
Sorry it seems you didn't check my previous response.
Since you enabled that checkbox Wait for completion the activity will be in running state until the task is closed
If you don't want to wait then uncheck that checkbox
Please discuss with your customer
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-07-2025 04:38 AM
"Create Task" workflow activity works only if your custom table is extended from "task" table. If not, you can try to use "Run Script" activity to create a change task.
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05-07-2025 05:26 AM
it will wait until the task is closed and hence shows as running. once task is closed it will proceed.
You have enabled that checkbox "Wait for completion", that's the reason
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-07-2025 05:33 AM
Is there any alternative way to create a change task via workflow for a custom table.
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05-07-2025 05:53 AM
As I mentioned in my reply, you can use “Run Script” workflow activity to create a change task.