Comments on sc_req_item table in scoped application

[Onlyprashant]

Why this code snippet working for one instance and not working on other instance when we have kind of configurations on both instance. I am using it in our custom scoped application on dev instance it is showing all comments of RITM on widget but when i install the application on test instance it is not showing comments there why ? But on test instance if i run this script as background script then it is giving comments but not on widget why ? 

Help me if you have any solution for it.

/**

     * Retrieves journal comments for the RITM and populates data.viewData.comments.

     * @Param {string} ritmId - The unique ID of the RITM.

     */

    function populateComments(ritmId) {

        try {

            var ritmGR = new GlideRecordSecure(IBTableNamesUtility.SC_REQ_ITEM);

            if (!ritmGR.get(ritmId)) {

                return [];

            }

            var allComments = ritmGR.getElement('comments').getJournalEntry(-1);

            if (!allComments) return [];

            // Normalize line endings and split into separate comment blocks

            allComments = allComments.replace(/\r\n/g, '\n');

            var commentBlocks = allComments.split(/\n(?=\d{2}\/\d{2}\/\d{4})/);

            // Splits when a new line starts with a date like 08/12/2025

            var parsedComments = [];

            commentBlocks.forEach(function(block) {

                block = block.trim();

                if (!block) return;

                // Match: date time - author (Additional comments)

                var match = block.match(/^(\d{2}\/\d{2}\/\d{4}\s+\d{2}:\d{2}:\d{2})\s*-\s*(.*?)\s*\((.*?)\)\n([\s\S]*)$/);

                if (!match) return;

                var dateTime = match[1];

                var author = match[2];

                var type = match[3];

                var commentText = match[4].trim();

                // Only include if type is "Additional comments"

                if (type.toLowerCase() === 'additional comments') {

                    parsedComments.push({

                        author: author,

                        time: dateTime,

                        comment: commentText

                    });

                }

            });

            data.viewData.comments = parsedComments;

        } catch (error) {

            data.viewData.comments = [];

        }

    }

[Jamesk]

Have you set up a cross scope privilege on the TEST environment to allow your app to read the RITM table? Cross-scope privilege record 

[Onlyprashant]

Yes, I’ve set up the read cross-scope privilege on the RITM table.