Create a SNOW group where the members has access to the tickets assigned to the group

ark257
Kilo Contributor

Monday

I want to create an assignment group and the members will have access only to the tickets assigned to that assignment group.

I don't want them to view any other incidents, problems, changes or tasks.

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M Iftikhar
Mega Sage

2 hours ago

Hi @ark257,

You can do this by creating a dedicated assignment group, giving members a custom role (instead of itil role), and controlling access with ACLs.

  • Build ACLs on Incident/Problem/Change/Task tables that check if the assignment group on the record matches one of the user’s groups.

  • Remove the broad itil role, otherwise they’ll see everything.

  • Grant the custom role only the permissions they need (read/write/update for their group’s records).

That way, group members will only see and work on tickets assigned to their own group, and nothing else.

Thanks & Regards,  
Muhammad Iftikhar  

If my response helped, please mark it as the accepted solution so others can benefit as well. 
 

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