Incident Table

[Community Alums]

Hi team, please  help me on this requirement
If Logged in user is Admin show all group members in assigned to field of incident, else if user has "task_user" role show only users with "task_user" role, else if logged in user have only 'itil' role show only itil users

[ranepratiks]

 Hello sravani0408,

To implement the logic in ServiceNow for controlling visibility of users in the "Assigned to" field of an Incident form based on the logged-in user's roles, you can use a Reference Qualifier on the "Assigned to" field.

[bommireddyr]

You can achieve this using a Reference Qualifier on the Assigned to field (assigned_to) in the Incident

table

Go to Incident table.

Open the Assigned to field.

Set the Reference Qualifier to Advanced

[Ehab Pilloor]

Hi @Community Alums,

You need to create a script include and use it in your Advanced Reference qualifier.

Script Include:

Name: GetAssignableUsersByRole
Client Callable: false
Active: true

var GetAssignableUsersByRole = Class.create();
GetAssignableUsersByRole.prototype = {
    initialize: function() {},

    getUsers: function() {
        var user = gs.getUser();
        var roleToFilter = '';

        if (user.hasRole('admin')) {
            return ''; // No filter — show all users
        }

        if (user.hasRole('task_user')) {
            roleToFilter = 'task_user';
        } else if (user.hasRole('itil')) {
            roleToFilter = 'itil';
        }

        if (!roleToFilter) {
            return 'sys_idIN'; // No users visible
        }

        var userList = [];
        var gr = new GlideRecord('sys_user_has_role');
        gr.addQuery('role.name', roleToFilter);
        gr.query();
        while (gr.next()) {
            userList.push(gr.user.toString());
        }

        return 'sys_idIN' + userList.join(',');
    },

    type: 'GetAssignableUsersByRole'
};

Advanced Reference Qualifier:

javascript:GetAssignableUsersByRole.getUsers()

Regards,

Ehab Pilloor