Ctrl + Shift + J shortcut is not working in my ServiceNow instance

[manohars916]

Hi Community,

I am using ServiceNow in Firefox browser. The Ctrl + Shift + J shortcut is not working in my ServiceNow instance. I also tried Ctrl + Shift + K, but it is not working.

Can anyone please tell me why these shortcuts are not working and how I can open the Developer Console?

Thank you.

[Tanushree Maiti]

Hi @manohars916 

For developer console , can you try with Ctrl + Shift + I   OR F12 

[Dr Atul - LNG]

HI @manohars916 

Ctrl + Shift + J shortcut in ServiceNow by enabling accessibility keyboard preferences or checking for conflicts in newer UI releases.

How to Enable Keyboard Shortcuts

• Click your User Profile icon in the top right corner.

• Select Preferences.

• Go to the Accessibility tab.

• Turn on Enable special keyboard shortcuts (or check glide.ui.keyboard.shortcuts.enabled in User Preferences)

Console:

Standard Keyboard Shortcuts

• Windows / Linux (Chrome, Edge): Press Ctrl + Shift + J (or F12).

• Mac (Chrome): Press Cmd + Option + J

[Dr Atul - LNG]

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