Microsoft Team notification is not working, even after the logs are getting generated

[Abhilasha_123]

I have created a provider notification on the Incident and Request tables, triggered on Insert/Update when Active = true, with the content type set to Simple and a simple message body.

When I test this, the logs show the updated incident number correctly, but the notification is not being received in Microsoft Teams.

I have already checked the following, but no luck so far:

1. sys_notification_execution – shows the correct deliverable count
2. Navigated to Conversational Interfaces → Settings → Microsoft Teams Integration and confirmed that “Enable Notification for all users” is turned ON
3. Verified that the sn_now_teams plugin is installed and up to date. 

Could you please help here. Thank you!!

[Tanushree Maiti]

Hi @Abhilasha_123 

Here step by step ,setup instruction is given . Just validate your one.

Provider Notifications || Notify users in Microsoft Teams using the ServiceNow Virtual Agent bot 

&

Enable Virtual Agent notifications , Virtual Agent | Non-actionable notifications | ServiceNow - YouTube

Ensure any problematic SLA is not causing any issue for INC : KB0679508 Notifications sent when "Record inserted or updated" are not triggered if the SLA associat... 

Navigate to  Conversational Interfaces → Settings → Microsoft Teams Integration and  ensure Enable Notification for all users is turned on