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3 hours ago
I have a custom u_xyz.com i can see the data with my id. But when i impersonate any user it is not showing any data. What could be the issue. Please help
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3 hours ago
As it is custom table so you need to give access to other user as well. When we crate custom table custom roles get created so go to tables and scroll down and in acl related list you will see custom role give that role to users.
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3 hours ago
it's ACL issue.
Did you check by debugging using Access analyzer which ACL is failing?
Everything about Access Analyzer
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Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 hours ago
Hi @vikaskumarc ,
Your admin login can see the data, but when you impersonate another user, that user probably does not have permission to see this table.
Please check these simple things:
1. Open the `u_xyz` table.
2. Right‑click on the table header → Configure → Access Control (ACL).
3. Look for Read access. Make sure the roles that the other user has are added there.
4. If the table is created from (extends) another table like `task`, also check the Read ACLs on that parent table.
5. While impersonating the user, open `u_xyz.list`, click the settings/gear icon, and use Debug Security Rules. It will show which permission is blocking the data.
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