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custom table

vikaskumarc
Tera Contributor

I have a custom u_xyz.com i can see the data with my id. But when i impersonate any user it is not showing any data. What could be the issue. Please help

2 ACCEPTED SOLUTIONS

Dr Atul G- LNG
Tera Patron

As it is custom table so you need to give access to other user as well. When we crate custom table custom roles get created so go to tables and scroll down and in acl related list you will see custom role give that role to users.

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Ankur Bawiskar
Tera Patron

@vikaskumarc 

it's ACL issue.

Did you check by debugging using Access analyzer which ACL is failing?

Everything about Access Analyzer 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

5 REPLIES 5

Omender Singh
Tera Guru

Hi @vikaskumarc ,

 

Your admin login can see the data, but when you impersonate another user, that user probably does not have permission to see this table.

 

Please check these simple things:

 

1. Open the `u_xyz` table.
2. Right‑click on the table header → Configure → Access Control (ACL).
3. Look for Read access. Make sure the roles that the other user has are added there.
4. If the table is created from (extends) another table like `task`, also check the Read ACLs on that parent table.
5. While impersonating the user, open `u_xyz.list`, click the settings/gear icon, and use Debug Security Rules. It will show which permission is blocking the data.


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