Due to 2 different templates duplicate KB article numbers getting generated. Need to fix it.
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04-01-2025 05:32 AM
Due to 2 different templates duplicate KB article numbers getting generated. Need to fix it.
There are 2 different templates available in the Knowledge module. Whenever creating new KB articles in 1 template new KB article number generates which is already available in another template resulting duplicate KB article numbers.
How to fix it and make it as unique article number whenever try to create with any template.
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04-01-2025 05:37 AM
Hi @anuragkumbh
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1220880
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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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