Due to 2 different templates duplicate KB article numbers getting generated. Need to fix it.

anuragkumbh
Tera Contributor

‎04-01-2025 05:32 AM

Due to 2 different templates duplicate KB article numbers getting generated. Need to fix it.

 

There are 2 different templates available in the Knowledge module. Whenever creating new KB articles in 1 template new KB article number generates which is already available in another template resulting duplicate KB article numbers.

 

How to fix it and make it as unique article number whenever try to create with any template.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-01-2025 05:37 AM

Hi @anuragkumbh 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1220880

 

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