Generating Duplicate RITMS

PadminiY
Tera Contributor

‎05-05-2025 07:04 PM

100 service requests tickets just showed up in the queue, 35 of which appear to be duplicate RITM's. duplicate RITMs are being created across unrelated requests, potentially linking incorrect users. when i tested it from my end only one RITM is creating.

0 Helpfuls
  • 135 Views
1 REPLY 1

sunil maddheshi
Tera Guru

‎05-08-2025 01:59 AM

@PadminiY 

 

  • Check for Scheduled Jobs, Flows, Business Rules, or Inbound Actions that might be creating RITMs programmatically.

  • Also review IntegrationHub spokes, email ingestion, or external APIs that could be calling the Service Catalog API multiple times.


Please mark correct/helpful if this helps you

 

0 Helpfuls