email alert is not working

[NIRANJANAH]

I am on the service desk. Two weeks ago I stopped receiving email notices when customers responded to my tickets for additional information. I usually send an email to a customer. And when they responded to my email via SNOW Ticket . I would get an email alert. This has stopped working.

Please provide solution for this issue.

[Dr Atul - LNG]

Hi @NIRANJANAH 

Is this in PDI? If no, then check what email you are getting, is there nay changes that have been done recently.