email alert is not working
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02-13-2025 06:43 AM
I am on the service desk. Two weeks ago I stopped receiving email notices when customers responded to my tickets for additional information. I usually send an email to a customer. And when they responded to my email via SNOW Ticket . I would get an email alert. This has stopped working.
Please provide solution for this issue.
1 REPLY 1
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02-13-2025 06:46 AM
Hi @NIRANJANAH
Is this in PDI? If no, then check what email you are getting, is there nay changes that have been done recently.
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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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