email alert is not working

NIRANJANAH
Tera Contributor

‎02-13-2025 06:43 AM

I am on the service desk. Two weeks ago I stopped receiving email notices when customers responded to my tickets for additional information. I usually send an email to a customer. And when they responded to my email via SNOW Ticket . I would get an email alert. This has stopped working.

 

Please provide solution for this issue.

0 Helpfuls
  • 541 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron

‎02-13-2025 06:46 AM

Hi @NIRANJANAH 

 

Is this in PDI? If no, then check what email you are getting, is there nay changes that have been done recently.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************
0 Helpfuls