Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

email alert is not working

NIRANJANAH
Tera Contributor

‎02-13-2025 06:43 AM

I am on the service desk. Two weeks ago I stopped receiving email notices when customers responded to my tickets for additional information. I usually send an email to a customer. And when they responded to my email via SNOW Ticket . I would get an email alert. This has stopped working.

 

Please provide solution for this issue.

0 Helpfuls
  • 283 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-13-2025 06:46 AM

Hi @NIRANJANAH 

 

Is this in PDI? If no, then check what email you are getting, is there nay changes that have been done recently.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls