email alert is not working

NIRANJANAH
Tera Contributor

‎02-13-2025 06:43 AM

I am on the service desk. Two weeks ago I stopped receiving email notices when customers responded to my tickets for additional information. I usually send an email to a customer. And when they responded to my email via SNOW Ticket . I would get an email alert. This has stopped working.

 

Please provide solution for this issue.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-13-2025 06:46 AM

Hi @NIRANJANAH 

 

Is this in PDI? If no, then check what email you are getting, is there nay changes that have been done recently.

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Dr. Atul G. - Learn N Grow Together
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