Email notifications are triggering twice

PadminiY
Tera Contributor

‎07-01-2025 05:10 AM

I have done some changes in the SLA workflow. Whenever SLA is breached to 75% and 100%, notifications will be triggered. But emails are triggering twice.

I have raised an incident yesterday to test whether notifications are triggering as expected or not. received SLA emails yesterday and today itself as well. 

0 Helpfuls
  • 206 Views
2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-01-2025 05:14 AM

Please check the OOTB SLA flow.
I think notifications were added there as well, and it looks like you also created your own notifications.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Shraddha Kadam
Mega Sage

‎07-01-2025 05:16 AM - edited ‎07-01-2025 05:29 AM

Hello @PadminiY ,

 

Please check if you are using current.update method on the business rule or any other script on the incident table. If yes, then comment that code and verify once again.

 

If my response was helpful, please mark it as correct and helpful.

 

Thank you.

If my response was helpful, please mark it as correct and helpful.
Thank you.
0 Helpfuls