Email notifications

[HansikaM]

in my form there is a field called expiry date when the date is expired the email notification should be send to the owner which is given already in the form, so i have used event registry and and scheduled job and email notification here the event is triggering but the email isn't sending i have been checking from long but i couldn't find the solution.the checkbox is checking but no email is triggering

[Rakesh_M]

Hello @HansikaM ,
Did the email have recipients? Did you check?

[HansikaM]

yes i gave in the who will receive tab 

[GlideFather]

ahoy @HansikaM,

some quick ideas:

• have you check whether the event is correctly fired and what values does it contain?
  • go to https://yourinstance.service-now.com/now/nav/ui/classic/params/target/sysevent_list.do and check if it is fired and what parametres it holds
• your table is from a scoped app, is the event as well?
• have you tried changing the notification trigger from event-based to condition-based?
  • something liek this example:

what do you get from the gs.info() logs??

_EDIT_

you can also try to send it using flow designer

[Laveena-Agarwal]

Hi @HansikaM 

Could you check in event logs if the event is fired or not .

Could you also share the section "Who will receive" and "What it will contain" screenshots from this email notification.