Email option is not showing in Activity Stream for custom Task extended table in Service Operations

[VarneshD]

Hi Team,

I'm working on a custom Payroll (u_payroll) table that extends the Task table in ServiceNow Zurich. We are using Service Operations Workspace (SOW).

For the Incident table, the Activity Stream Compose section displays the following tabs:

• Work Notes
• Comments
• Email

However, for my custom Payroll (u_payroll) table, the Activity Stream only displays:

• Work Notes

The Comments and Email tabs are not available.

Environment

• ServiceNow Release: Zurich
• Workspace: Service Operations Workspace (SOW)
• Custom table: u_payroll
• Parent table: Task

My question

How can I enable the Email tab in the Activity Stream Compose section for my custom Task-extended table?

Is there any additional configuration required in:

• UI Builder
• Workspace Record Page
• Email Client Configuration
• UX Page/Route
• Any other Workspace configuration

If anyone has implemented this for a custom Task-extended table, could you please share the required steps?

Thank you!

[Bhavya11]

Hi @VarneshD ,

Please refer the below link

Service Operations Workspace – How to display the “Email” section in Compose pane for some states?

Email not appearing in Catalog task in service operations workspace 

[Ankur Bawiskar · Accepted solution]

@VarneshD 

For seeing comments field it should be in your workspace view in form layout

For seeing email tab email_client=true should be present in your collection type dictionary entry for your custom table

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏