ESC portal query 2
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05-29-2025 03:39 AM
User Story:
As the Employee Center Administrator, I would like a summary of all activities for an employee to display on the Employee Center home page so that the employee can quickly take action on tasks, requests and cases that need their attention.
Acceptance Criteria:
This story will be complete when the My Active Items widget is displayed at the right side at the top on the Employee Center home page and includes:
- Title: "My Tasks" with Count of open tasks w/o approvals that links to the To-dos page (My Tasks)
- Title: "My Tickets" with Count of open Requests and Incidents that links to Tickets page (My Requests)
- Title: "My Approvals" with count of Open Approvals
- Remove "My Surveys"
******************** Technical Notes *******************
Update Set:
Scripts:
System Changes:
1 REPLY 1
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05-29-2025 07:31 AM
Hi @rajesh_0720
Regarding the first point, what did you try and where are you stuck? It seems like you need to create a new widget, which is a good customization if it’s not available OOTB.
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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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