Flow Designer Subflows
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07-29-2025 07:03 AM - edited 07-29-2025 07:27 AM
I am attempting to build a subflow that will check the alm_entitlement_user table when a request for software that has a software model is submitted and prevent duplicate entitlements from being created. I am not able to get it to work without hard coding text to look for in the entitlements table.
I'm trying to use Flow Designer, but if there's a better option, I'm open to that as well.
I wasn't sure which location to use since there's nothing for Flow Designer that I saw.
Any assistance would be appreciated.
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07-29-2025 07:19 AM
you said you were using the hardcoded text, what would be preferred method - sys id?
In the flow > right upper corner - there is flow variable, perhaps you can create it and make it dynamic according to your needs.
then you can use this variable anywhere in the flow logics.
Let me know how does it sound to you
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07-29-2025 07:22 AM
Please share some screenshots and add it to post and not as image within post.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-29-2025 07:27 AM
Ankur,
I just uploaded a screenshot of my flow.
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07-29-2025 07:37 AM
I believe "Assigned to" field is Reference so you should pass User SysId as input.
Same for "Licensed By"
Your main flow should send Sys Ids to subflow.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader