Flow Designer Subflows

RacheleTashjian
Tera Contributor

I am attempting to build a subflow that will check the alm_entitlement_user table when a request for software that has a software model is submitted and prevent duplicate entitlements from being created.  I am not able to get it to work without hard coding text to look for in the entitlements table.

 

I'm trying to use Flow Designer, but if there's a better option, I'm open to that as well.

 

I wasn't sure which location to use since there's nothing for Flow Designer that I saw. 

 

Any assistance would be appreciated.

6 REPLIES 6

GlideFather
Tera Patron

Hi @RacheleTashjian 

 

you said you were using the hardcoded text, what would be preferred method - sys id?

 

In the flow > right upper corner - there is flow variable, perhaps you can create it and make it dynamic according to your needs.

 

Flow variables

then you can use this variable anywhere in the flow logics.

 

Let me know how does it sound to you

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Ankur Bawiskar
Tera Patron
Tera Patron

@RacheleTashjian 

Please share some screenshots and add it to post and not as image within post.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Ankur,
I just uploaded a screenshot of my flow.  

Ankur Bawiskar
Tera Patron
Tera Patron

@RacheleTashjian 

I believe "Assigned to" field is Reference so you should pass User SysId as input.

Same for "Licensed By"

Your main flow should send Sys Ids to subflow.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader