getting an error while connecting to PDI

Srikanth60
Mega Explorer

‎07-22-2025 12:59 AM

getting am error stating 'You need a valid App Engine Studio license to continue working.'

0 Helpfuls
  • 396 Views
5 REPLIES 5

GlideFather
Tera Patron

‎07-22-2025 07:37 AM

hey @Srikanth60 

 

go to developers site,

click change role - select admin and confirm:

 

KamilT_0-1753195014277.png

 

———
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */


0 Helpfuls

Nikhil Bajaj9
Tera Sage

‎07-22-2025 07:43 AM

Hi @Srikanth60 ,

 

Please visit - developer.serviceNow.com. you will find one arrow after your name on right hand side. Expand the menu and click on Change Role and change your role to - Admin. See it will eb fixed.

 

NikhilBajaj9_0-1753195554746.png

 

Please let me know if it is still not fixed.

 

If my answer helped you in anyways, please mark it- Solutiona ccepted.

 

Regards,

Nikhil Bajaj

 

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj
0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-22-2025 08:06 AM

Hi @Srikanth60 

 

No need to worry. Please follow these steps:

  1. Log in to developer.servicenow.com.

  2. Go to your profile.

  3. On the left-hand side, open the Instance Recreate section.

  4. Select Change User Role.

  5. Change the role from AES to Admin.

  6. Save your changes.

  7. Log out, then log back in to your PDI instance.

If the issue still persists, you can release the instance and provision a new one.
This is a fairly common issue in PDIs these days.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

SD_Chandan
Kilo Sage

‎07-22-2025 08:44 AM

Hi @Srikanth60 ,

Just change the role will work ...!
This happened to me when I was new 😁. 


Thank you
Chandan
0 Helpfuls