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Getting like this while opening virtual agent

PrathyushaM0026
Kilo Contributor

‎04-28-2026 01:15 AM

PrathyushaM0026_0-1777363969690.png

getting like this i am unable to do practice on virtual agent

 

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  • 378 Views
3 REPLIES 3

Dr Atul G- LNG
Tera Patron

‎04-28-2026 01:32 AM

Please go to plugins and search for VA Designer 

Virtual Agent Designer

Now Platform

Plugin id: com.snc.conversation_builder

and update it.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************
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Tanushree Maiti
Tera Patron

‎04-28-2026 03:11 AM

Hi @PrathyushaM0026 

 

Is it your PDI ?

Install Plugin: Glide Virtual Agent [com.glide.cs.chatbot]

and try

 

If still you get the issue try in inCognito /InPrivate browser.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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Laveena-Agarwal
Mega Sage

‎04-28-2026 04:06 AM

Hi @PrathyushaM0026 

 

Your instance doesn't have proper plugins related to virtual agent

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