How can we add a Description column under My Requests that is visible on the ServiceNow portal?

[Ria]

As shown in the screenshot, only the Request Number, State, and Updated columns are currently visible under My Requests.

[Tanushree Maiti]

Hi @Ria 

You have to clone OOB Portal widget My Request and update there.

Refer: Adding column in the My Request V2 widget in Service Portal 

https://www.servicenow.com/community/developer-forum/display-short-description-on-widget-my-requests...

Customizing the "My Requests" Widget in Service Portal

https://www.servicenow.com/community/developer-forum/add-description-under-my-request-gt-gt-request-...

[Shruti]

Hi @Ria 

To add a description column you can clone the OOTB widget and modify HTML code and server script. 

OR 

Alternative way is to add description below REQ no. without adding extra column

1. Navigate to Service catalog -> My request filter

2. Open below record

3. Add description to secondary fields

[Ria]

Hi @Shruti  

I followed the steps you provided, but it’s still not working the Description is not visible yet.

[Shruti]

@Ria Make sure description is not empty for REQ (sc_request) records