How I can give read access of activity on Facilities Request to a particular group

[Priya Singh 2 2]

Hello Team,

I have a requirement to give read access of activities (if someone is attaching anything, whatever is happening on the ticket) only to a particular group of members not to everyone, how can I achieve it, I am trying to achieve it by read ACL but it is not working :

But it is not working, could you please advise the best way to achieve this requirement ?

Thanks,

XXXXX

[Bhimashankar H · Accepted solution]

Hey @Priya Singh 2 2 ,

Does a group member is able to access to record on that table? then only user can see the work notes and comments.

If this is your custom table, there always be a read role defined on the table, assign that role to this group, then group will be able to access the records with read access only.  

Once you assign read role then no need of ACL.

If group can access the record with write, then there might be other roles assigned to group that's why.

Thanks,
Bhimashankar H

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[Priya Singh 2 2]

Hello, yes this group members can view the records but problem is that members who are not part of this group cannot see record but when I attached a attachment they can see that on activity log. 

[Bhimashankar H]

Check if they are able to view the record before adding attachment.

how it is configured that if you are adding attachment and some other user can see the activity log. 

Thanks,
Bhimashankar H

[Priya Singh 2 2]

Hi other users cannot see records as it's being handled by ACL but they can see attachment it's not going away but I need to set it visible only for members of that group and opened by, what would be the best way to achieve this requirement and how I can configure it ?