How I can give read access of activity on Facilities Request to a particular group

Priya Singh 2 2 · a month ago

Hello Team,

I have a requirement to give read access of activities (if someone is attaching anything, whatever is happening on the ticket) only to a particular group of members not to everyone, how can I achieve it, I am trying to achieve it by read ACL but it is not working :

But it is not working, could you please advise the best way to achieve this requirement ?

Thanks,

XXXXX

Bhimashankar H · a month ago

Hey @Priya Singh 2 2 ,

Does a group member is able to access to record on that table? then only user can see the work notes and comments.

If this is your custom table, there always be a read role defined on the table, assign that role to this group, then group will be able to access the records with read access only.

Once you assign read role then no need of ACL.

If group can access the record with write, then there might be other roles assigned to group that's why.

Thanks,
Bhimashankar H

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View solution in original post

Bhimashankar H · a month ago

Hi @Priya Singh 2 2 ,

For this you need to have ACL for group, opened by them, can see their own record.

Ensure that other ACL's are not giving access to these other group members. Use access analyzer to check if any group is accessing the record and which ACL or role is giving the access to them.

Thanks,
Bhimashankar H

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If my response points you in the right directions, please consider marking it as 'Helpful' & 'Correct'. Thanks!

Priya Singh 2 2 · 4 weeks ago

They are not able to see record as they don't have read access but they can see attachment, add attachment or event attachment which is not correct

Please advise how I can achieve it by best practise or I need to create something else apart from acls