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how retroactive pause functionality works?

hasthipooji
Tera Contributor

‎02-05-2026 08:56 PM

Can you give me one good example for retroactive pause sla...Im confused between retroactive start and pause ...Please explain the functionality how they works..

0 Helpfuls
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5 REPLIES 5

Dr Atul G- LNG
Tera Patron

‎02-09-2026 05:07 AM

Hi @hasthipooji 

 

https://youtu.be/VjIfa2ChqvM

 

https://youtu.be/X7T6fviU1hg

 

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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CSA Admin Batch18 | Day 12 | SLA - Retroactive Start - Pause- Service Portal - ESC Overview
CSA Admin Batch18 | Day 12 | SLA - Retroactive Start - Pause- Service Portal - ESC Overview
youtu.be/X7T6fviU1hg
CISITSM #ITSM #csa #ServiceNow #TechnoFuncational Disclaimer: These videos are from my training batch. These videos did not promote any ServiceNow Sales pitch or marketing. These videos are only for knowledge purposes & basic on my experience & Knowledge. Redistribution or copying of functionality
CSA Admin Batch15 | Day 14 | SLA Retroactive - QnA
CSA Admin Batch15 | Day 14 | SLA Retroactive - QnA
youtu.be/VjIfa2ChqvM
CISITSM #ITSM #csa #ServiceNow #TechnoFuncational Disclaimer: These videos are from my training batch. These videos did not promote any ServiceNow Sales pitch or marketing. These videos are only for knowledge purposes & basic on my experience & Knowledge. Redistribution or copying of functionality