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how retroactive pause functionality works?

hasthipooji
Tera Contributor

Can you give me one good example for retroactive pause sla...Im confused between retroactive start and pause ...Please explain the functionality how they works..

5 REPLIES 5

Dr Atul G- LNG
Tera Patron

Hi @hasthipooji 

 

https://youtu.be/VjIfa2ChqvM

 

https://youtu.be/X7T6fviU1hg

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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CISITSM #ITSM #csa #ServiceNow #TechnoFuncational Disclaimer: These videos are from my training batch. These videos did not promote any ServiceNow Sales pitch or marketing. These videos are only for knowledge purposes & basic on my experience & Knowledge. Redistribution or copying of functionality