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How to be Visible content of Virtual Agent flow in esc portal

sivasankar Yash
Tera Contributor

‎09-21-2025 02:17 PM

I have created Virtual Agent flow called "New Access request" How it should be visible in esc portal. for More Clarification Please Refer Attachment.

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SANDEEP DUTTA
Tera Patron
Tera Patron

‎09-21-2025 08:39 PM

Hi @sivasankar Yash ,

As per your screenshot i see you are using Now Assist in your Virtual Agent. Please enable the Flows and Topic skills :Virtual Agent Designer | LLM Topic Authoring

 

Thanks,
Sandeep Dutta

Please mark the answer correct & Helpful, if i could help you.
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