Placing videos on Service Portal

[varunkumar11863]

Hi, 

Could you please recommend the best way of placing videos for employees? We do not want to embed them in KB article. Adding them on widget is the only option?

[Bhuvan]

@varunkumar11863 

Refer below links

https://www.servicenow.com/community/developer-blog/how-to-add-a-video-to-a-portal-page/ba-p/2287796

https://www.youtube.com/watch?v=e-Twv_I7l7I

https://www.youtube.com/watch?v=B_69WpgZo4g

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[abirakundu23]

Hi @varunkumar11863 ,

Not all videos format you can add, only can add below formats.

• MPEG-4 video .mp4
• WebM Video .webm

Please refer below references :

Embedded video in HTML editor -  https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/use/using-forms/task/t_Em...


Reference Article - https://www.servicenow.com/community/developer-blog/how-to-add-a-video-to-a-portal-page/ba-p/2287796

Please mark helpful & correct answer if it's worthy for you.

[ManjushaJ]

Hi @varunkumar11863 ,

You do not need to embed videos in KB articles. The best ways to share videos with employees are:

1. Create a Service Portal widget to host and organize videos.

2. Use dedicated content pages on the portal with video collections by topic or role.

3. Provide videos as links or attachments rather than embedding.

For a clean and user-friendly experience, a Service Portal widget or content page is the recommended approach.

[ayushraj7012933 · Accepted solution]

 Service Portal Page - The Dedicated Video Library (Most User-Friendly)

This is the most common and effective approach. You create a dedicated page in your Service Portal (or Employee Center) that acts as a central video hub.

• How it works:

  1. Create a new Service Portal Page (e.g., "Company Video Library" or "How-To Videos").

  2. Use the Video widget or a custom widget to display your videos. You can organize them into categories using sections and containers.

  3. You can host the videos directly in ServiceNow's Video Library (sys_video table) or embed them from a professional host like Vimeo or Microsoft Stream using iframes or their specific integration widgets.

  4. Add this page to your portal's navigation menu so employees can find it easily.