how to change incident number

[sparit3737]

Hi Team,

I would like to change the Incident number prefix from INC to XYZ.

For example:
Current Incident Number: INC0000012
Required Incident Number: XYZ0000012

Can anyone please guide me on how to configure this in ServiceNow?

Thanks.

[Dr Atul G- LNG]

Hi @sparit3737 

https://devxxxx.service-now.com/now/nav/ui/classic/params/target/sys_number_list.do%3Fsysparm_query%...

and change

It is not recommended to change the number prefix for the OOTB table, as there may be existing business logic, integrations, reports, or other configurations that depend on the current prefix.

[Dr Atul G- LNG]

Hi @sparit3737 

Is there anything wrong with the other members' answers? All of them have already provided correct responses, and I happened to answer first in the list.

If you feel that all effort was helpful and contributed to resolving your issue, you can mark my response as the solution. 

[Juhi Poddar]

Hello @sparit3737,

You can follow the steps below to meet your requirement:

• Navigate to ALL -> Number Maintenance
•  
• Search for the required table.
• Open the corresponding record and update the Prefix field with the desired value.
• 

Hope this helps!

Thank You

Juhi Poddar

[yashkamde · Accepted solution]

Hello @sparit3737 ,

Navigate to System Definition > Number Maintenance :

and search for INC and modify..

If my response helped mark as helpful and accept the solution.