How to copy the last CTASK close code to Change request while close the CR.
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‎04-14-2025 07:26 PM - edited ‎04-14-2025 07:27 PM
For the change request, the last task is change review task and when someone closes this task then Change request will auto closed as workflow gets completed after this CTASK activity.
We want that when this last task gets closed at the same time the close notes of this task should be copied to Change request notes section.
Please suggest that how its possible
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‎06-20-2025 04:07 AM
It is not considered best practice to automatically use the last task's close code to update the Change record.
For example, imagine a Change with 5 tasks: 4 are successful, but the first one fails—or vice versa, the last one is successful but one in the middle fails. In such cases, the entire Change should be considered unsuccessful.
As a Change Manager, it's important to assess the impact of any failed task before determining the correct close code for the Change. Relying on automation to set the close code based solely on the last task can give a false impression of success.
I'm sharing this based on real, hands-on experience managing changes in production environments
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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