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How to use variables from catalog for notification action

Julian Reis
Tera Contributor

Hi everyone,

 

I have a catalog item, which contains a "persons" field (type: List Collector). I also have a flow that has the action "send notification". When the notification is triggered by the flow, the notification should be send to the peoples that i have selected in the "persons" field in the catalog. How can i do this? Because i know that i can do a "send email" action in flow. With this action i can script the "To" feld in the flow, but i need to know it for the notification because i also want to edit the template for my notification (and that is not possible with email action or am i wrong?).

 

 Any guidance on how to achieve this would be greatly appreciated!

 

1 ACCEPTED SOLUTION

Runjay Patel
Giga Sage

Hi @Julian Reis ,

 

You can create one event based notification and trigger it from flow.

RunjayPatel_0-1730990564573.png

 

In parameter 1 set the list collector variable.

 

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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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View solution in original post

1 REPLY 1

Runjay Patel
Giga Sage

Hi @Julian Reis ,

 

You can create one event based notification and trigger it from flow.

RunjayPatel_0-1730990564573.png

 

In parameter 1 set the list collector variable.

 

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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