Inbound Email Action

DikshaC13033718 · ‎07-25-2025

You’re setting up an Inbound Email Action for the Incident table. If the subject contains the word "Urgent" and the email has a PDF attachment, it should create a High Priority Incident. If the subject contains "Query" and has no attachments, it should not create a record, but log an email log entry for reference. Emails from @external.com domains should be ignored entirely.

Dr Atul G- LNG · ‎07-25-2025

Hi @DikshaC13033718

You need to create two separate inbound actions and add the necessary conditions to each.

https://www.servicenow.com/community/developer-forum/inbound-mail-script-to-check-for-attachments/m-...

https://www.servicenow.com/community/developer-forum/checking-if-an-inbound-email-has-an-attachment/...

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

Dr Atul G- LNG · ‎07-25-2025

Hi @DikshaC13033718

You need to create two separate inbound actions and add the necessary conditions to each.

https://www.servicenow.com/community/developer-forum/inbound-mail-script-to-check-for-attachments/m-...

https://www.servicenow.com/community/developer-forum/checking-if-an-inbound-email-has-an-attachment/...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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