Lab Instance Login Failed: "Username or password invalid" with Provided Credentials

[yashaswirai]

I requested a lab instance through the course and received the login credentials via email. However, every attempt to access the instance results in the following error:

"Username or password invalid"

I have already completed the following troubleshooting steps:

• Used an incognito/private browsing window
• Cleared browser cache and cookies
• Copied and pasted the credentials directly from the email
• Manually entered the username and password
• Verified that I am using the URL provided in the lab email

Unfortunately, the issue persists.

I also searched the available documentation and found references to the article: 

Lab Instance - Unable to login, username and password invalid, invalid login - ServiceNow University

However, I am unable to access it because it displays the message:

"This article is available to internal users only."

Could someone please help verify whether this is a lab provisioning issue, an account issue, or a known Cloud Labs problem? Additionally, if there is an alternative version of the documentation available to external learners, I would appreciate being pointed to it.

Thank you for your assistance.

[Mark Manders]

Release it and request a new one. Or log a Case with NowLearning.

[Nishant8]

Hello @yashaswirai , Could you try opening the instance directly from the course? Log in to your Now Learning account, resume the course, and then either Wake or Open the instance.

Regards,

Nishant

[yashaswirai]

Thanks, but that was the first method I tried