My Company Applications empty after zboot

[bcrepeault]

Hi ho,

We recently z-booted our TEST/QA instance to factory settings and since then, the company repository (My Company Applications) is empty. I tried synchronizing it, synchronizing the store, republishing the app from the dev instance, nothing seems to do the trick. I can still see it in the UAT instance, new version included, so this doesn't appear to be a repository issue.

I'm not aware of any plugins to install after zboot to restore that functionality, or of any manipulations to perform in the instance dashboard, but obviously I'm missing something.

Any ideas?

[Tanushree Maiti]

Hi @bcrepeault 

Refer this KB: KB0870555 My Company Applications does not show the latest published version of an app 

If it does not help you, I will suggest you to raise a case (Hi ticket) with your Servicenow vendor for support.

[bcrepeault]

Hi, yes, I saw that article, unfortunately, it doesn't work with my problem.

[bcrepeault]

I found something in the logs which lead me to the sys_properties responsible for my problem.

I filtered the list with nameSTARTSWITHsn_appauthor^ORnameSTARTSWITHsn_appclient, and noticed that many were different from one environment to another. The different ones are:

sys_properties name	Value on instance that works	Value on instance that doesn't
sn_appauthor.allow_customization_upload	true	false
sn_appauthor.allow_internal_upload	true	false
sn_appauthor.allow_store_upload	true	false
sn_appauthor.all_company_keys	(your own app prefix)	snc
sn_appauthor.upload_base_url	(empty)	https://disabled.service-now.com
sn_appclient.instance_type	subproduction	(property absent)
sn_appclient.scheduled_jobs_config	{"updateChecker":{"isEnabled":true, "startTime":0,"endTime":86400}, "configChecker":{"isEnabled":true,"startTime":0, "endTime":86400}}	{}
sn_appclient.upload_base_url	(empty)	https://disabled.service-now.com

Unfortunately, none of these except instance_type are editable even with admin privileges, so that will be a Now Support case for sure, but at least the root cause now appearing.