My instance terminated 3 hrs before time--help

[Okposi]

I need help. How do I get Service now to give me the option to extend  my instance. I have one more extension but due to timezone difference, my instance was terminated before time. I was hoping to finish my fundamentals labs before

[Dr Atul G- LNG]

Hi @Okposi 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Okposi]

Interesting, I did not know that I can back up my PDI. Do you have steps on how this can be achieved?

However, I was talking about the simulation platform --The Nowlearning platform. I couldn't wait. I have restarted my lab all over again. Very sad

[Dr Atul G- LNG]

https://developer.servicenow.com/blog.do?p=/post/backup-your-pdi/