Native UI populates First Reported by Incident but Not in Workspace

[Prathamesh Cha1]

Hi Team,

We are creating problem from Incident. are here Problem is there in the related list of incident.

In native UI when we click on new problem in the related list of Incident we see reported by getting populated but when we try doing same thing from Workspace it didn't work as the same. first reported does not get populated in workspace when click on new problem from Incident.

As you can see Incident got populated in first reported by but in workspace does not work the same.

I check BR, client scripts, UI policies is there any specific field for which I need to check

Thanks,

BR

[Ankur Bawiskar]

@Prathamesh Cha1 

I don't see "First reported by" field on problem table.

Is that a custom one?

If yes then the reason why it's populating is because "First reported by" is referring to INC and when you click New button the parent record gets auto populated and hence it's working in native.

If you include the same related list in Workspace view and click New then that field should also get populated when you click New button.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Prathamesh Cha1]

Hi @Ankur Bawiskar ,

We have included the related list in both the view

[Prathamesh Cha1]

[Ankur Bawiskar]

@Prathamesh Cha1 

then it should work fine.

Did you check the workspace view in classic UI and see if it works?

you are using SOW or older Agent workspace?

If my response helped please mark it correct and close the thread so that it benefits future readers.