Need to adjust SLA Breached time

[KannababuP]

How to adjust time for SLA breached cases

Some of the procurement cases raised under Travel & Expense remained empty, without being assigned to respective assignment groups and this has resulted in SLA breach.

I would request you to revise the SLA

[Dr Atul G- LNG · Accepted solution]

Hi @KannababuP 

You need to change the existing SLA definition and then repair the SLA for these cases. But changes in sla definition will impact new cases as well.