New Learnings

[torrenalouie]

Hi everyone! I'm currently starting my journey with ServiceNow and really excited to learn—especially around building web apps using the platform.

My long-term goal is to develop strong skills and find a job where I can work with ServiceNow professionally. At the moment, I’m trying to understand the basics and would be very grateful for any beginner-friendly advice, resources, or guidance you can share to help me move forward.

Thanks so much in advance for your support!

[Dr Atul G- LNG · Accepted solution]

Hi @torrenalouie 

I’m a ServiceNow trainer and happy to share my thoughts on this. ServiceNow is becoming increasingly broad and deep these days, and the best way to kickstart your journey is by earning the CSA (Certified System Administrator) certification. The CSA provides a solid understanding of the platform, its terminology, and core modules. Once you get hands-on experience with the platform through CSA, you can decide on your next path.

Employers value professionals with experience across multiple modules, so it’s important to expand your knowledge and add more products to your portfolio. Consider focusing on areas like ITSM, GRC, HRSD, CSM, or SecOps.

Currently, the training is free, which is a fantastic opportunity. However, the real challenge is gaining hands-on experience. To overcome this, the ServiceNow community is an excellent resource. Dedicate at least 1-2 hours a day engaging with the community — read questions others are asking and contribute your own responses. Over time, this will improve your skills and boost your confidence.

Additionally, mastering scripting is essential if you want to become a developer. There are many courses and exercises available on developer.servicenow.com to help you practice and enhance your scripting skills, which will strengthen your portfolio.

Start with the CSA certification and then choose your next step based on your interests — whether that’s development, becoming a Business Analyst, Change Manager, or Project Manager. A solid foundation will give you the flexibility to pursue any domain you prefer.

[Dr Atul G- LNG · Accepted solution]

Hi @torrenalouie 

I’m a ServiceNow trainer and happy to share my thoughts on this. ServiceNow is becoming increasingly broad and deep these days, and the best way to kickstart your journey is by earning the CSA (Certified System Administrator) certification. The CSA provides a solid understanding of the platform, its terminology, and core modules. Once you get hands-on experience with the platform through CSA, you can decide on your next path.

Employers value professionals with experience across multiple modules, so it’s important to expand your knowledge and add more products to your portfolio. Consider focusing on areas like ITSM, GRC, HRSD, CSM, or SecOps.

Currently, the training is free, which is a fantastic opportunity. However, the real challenge is gaining hands-on experience. To overcome this, the ServiceNow community is an excellent resource. Dedicate at least 1-2 hours a day engaging with the community — read questions others are asking and contribute your own responses. Over time, this will improve your skills and boost your confidence.

Additionally, mastering scripting is essential if you want to become a developer. There are many courses and exercises available on developer.servicenow.com to help you practice and enhance your scripting skills, which will strengthen your portfolio.

Start with the CSA certification and then choose your next step based on your interests — whether that’s development, becoming a Business Analyst, Change Manager, or Project Manager. A solid foundation will give you the flexibility to pursue any domain you prefer.

[Pradeep Thipani · Accepted solution]

Hi @torrenalouie ,

Great to hear that you're starting your journey with ServiceNow! I recommend beginning with the basics  you can find plenty of introductory courses on the ServiceNow Community and YouTube. These resources will help you build a solid foundation.

Start by logging into ServiceNow University and taking the "Welcome to ServiceNow" course — you’ll earn a micro-certification upon completion.

Next, work towards the Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications.

Once you're comfortable with the basics, dive into the ITSM (IT Service Management) module. It's a core module and will give you a strong foundation to understand other modules in ServiceNow more effectively.

Link: https://www.servicenow.com/university/training-and-certification.html?state=seamless

Thanks,

Pradeep