- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-25-2025 03:57 AM
we want to remove create outage and calculate severity from the security incident form header like in the picture below but we were not getting the result as expected Please provide any solution for this -TIA
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-25-2025 05:12 AM
sys_declarative_action_assignment.LIST go to this declarative actions list view, search for create outage, open the record, and just make it Inactive
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-25-2025 06:03 AM
those are form actions stored in "sys_declarative_action_assignment" table
Search with your table and deactivate those
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-25-2025 11:44 PM
Did you get a chance to review this ?
As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.
Thanks,
Bhuvan
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-25-2025 04:00 AM
Hi @Siva_Prasad
What exactly have you done so far? You mentioned it's not working — did you try using cache.do?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-25-2025 04:02 AM
we have checked it in ui builder to remove that but it is not working , is there any other solution ?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-25-2025 04:48 AM
Hi @Siva_Prasad ,
for that you need to check few points-
1. Deactivate the UI Actions 0r uncheck the workspace button as shown in the below screenshot example-
2. Go to now experience framework- Declarative actions- form actions and open your record
and deactivate it.
Refresh your browser and clear cache and reopen the form or workspace form and verify it.
Thank you!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-25-2025 05:12 AM
sys_declarative_action_assignment.LIST go to this declarative actions list view, search for create outage, open the record, and just make it Inactive
