Regarding third attempt for Certified System Administrator (CSA) exam

[palaktiwari]

Hello Team,
I am requesting your support regarding a reattempt for the CSA exam. During my first attempt, I was unable to complete the exam due to technical issues. My second attempt was not cleared by my side.

I kindly request consideration for a third attempt without any additional payment, as the initial failure was caused by technical problems beyond my control. Please let me know if any information or evidence is required from my side.

Thank you for your support.

[Dr Atul G- LNG]

No, mate. You need to pay $150 for the retake. There are no exceptions, and no free attempts are available. @palaktiwari 

[Aditya_hublikar]

Hello @palaktiwari ,

Unfortunately answer is no . You have to pay for it .

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[Tanushree Maiti]

Hi @palaktiwari 

In Servicenow University - No Certification exam is free of cost until and unless any  campaign /promo is going on.Currently, there is no free promo is going on for Retaking CSA.

Refer: KB0013272 Retaking a high-stakes (mainline) certification exam 

You can retake a high-stakes certification exam after a failed attempt by completing the registration process through ServiceNow University in Pearson VUE.

IMPORTANT:

There is a 3-day waiting period between the first and second attempt, 30 days between the second and third. All subsequent attempts require a 6-month waiting period. Partner discounts are applied at the time of payment.

Instructions

To retake your high-stakes certification exam:

1. Login to ServiceNow University.
2. Navigate to My University in the navigation header, select My Exams, then go to the My Current Exams widget where you can view the relevant exam to retake.
3. Select View on the relevant exam card. The exam overview page opens.
   
4. Select Register now and complete the registration process.
   NOTE: The retake fee is $150 for the CSA, CAD, and CPOA exams, and $225 for all CIS exams.
   
   After completing the payment process, a confirmation message will display, indicating that your registration is complete. 
   
5. The Schedule Now option becomes available on the exam Overview page. For more information on scheduling your exam, refer to Scheduling your exam  in ServiceNow University via Pearson Vue. 
   
   IMPORTANT: After registering, you must schedule and complete your exam within 90 days, or you will need to re-register for the exam.