Request for ServiceNow Notes and Assignment Details

[anjalinegi1]

Dear ServiceNow Community Team,

I hope you are doing well.

I am currently learning ServiceNow and would like to request access to any available study notes, learning materials, or documentation that can help me better understand the concepts and platform functionalities.

Additionally, I would appreciate it if you could share the details of any assignments, practice exercises, or project tasks that are recommended for learners. These resources will help me strengthen my knowledge and gain hands-on experience with ServiceNow.

Thank you for your time and support. I look forward to your response.

[Dr Atul G- LNG]

Hi @anjalinegi1 

You will usually find a wide range of free learning resources available. Here are a few recommendations:

• Follow Now Learning (formerly ServiceNow University) to access free courses based on your learning needs.

• Use the ServiceNow Developer Site, where you can find free training content along with hands-on exercises and labs.

• Watch different YouTube channels, including the official ServiceNow channel and other community-created content, to gain practical insights and real-world examples.

Combining these resources will help you build both theoretical knowledge and hands-on experience with the platform.

https://developer.servicenow.com/dev.do#!/learn
https://nowlearning.servicenow.com/lxp/en/pages/servicenow
https://www.youtube.com/@ServiceNowDevProgram
https://www.youtube.com/@ServiceNowCommunity
https://www.youtube.com/@NOWsupport

or let us know what course you referring.

[Aditya_hublikar]

Hello @anjalinegi1 ,

Welcome to Servicenow community 

You can start with practicing in Servicenow PDI .  

When you start exploring ServiceNow PDI, begin with understanding the basic platform UI:

• Application Navigator, Banner, Content Frame (UI16)

• Explore Forms and List Views

• Company Branding and changing the Welcome Page

• Context Menu (what it is and its types)

• Breadcrumbs and how they work

Next, move on to data modeling basics:

• Table and Field creation

• Table dependencies and Table Extensions

• Field types

• Views

• Important OOTB tables like User (sys_user), Group (sys_user_group), Role (sys_user_role), Delegations

Once you are comfortable with this, explore core configuration concepts:

• Reference Qualifiers

• Dot-walking

• UI Policies

• Dictionary Overrides

• ACLs

• Priority Lookup

• Difference between Configuration vs Customization

Then understand data movement and backup concepts:

• Update Sets (how to take backup of your work)

• Update Set transfer methods

• Import Sets

After learning these basics, you can confidently move forward to explore Service Management modules like:

• Incident

• Problem

• Change

• Request

And then deep dive into the Development part.

Then  start with Certified System Administrator (CSA) – First & Mandatory

• CSA is the basic and most important certification for ServiceNow beginners

• It helps you understand how the ServiceNow platform works

Main topics to focus on:

• Platform UI and navigation

• Tables, fields, forms, and list views

• Users, groups, and roles

• Basic ITSM concepts

• UI Policies, Client Scripts, and Business Rules (basic understanding)

Best practices:

• Practice each topic in your Personal Developer Instance (PDI)

• Do not just memorize answers—try to understand why a feature is used and when to use it

Once you follow this path, your ServiceNow learning journey will be smooth and structured 

Try to spend 2-3 hours daily  on community which will help you understand different real  time scenarios ,different approaches . Explore University Course which also enhance your knowledge.

Start with the "Welcome to ServiceNow " training, it's really good and it will gives you your first certificate!

The Certified System Administrator (CSA) certificate is initial stage , it's useful for almost for any servicenow role .

You can refer this thread :

https://www.servicenow.com/community/sysadmin-forum/six-steps-on-how-to-start-learning-servicenow-a-...

You can also explore Learning plans from below :

https://developer.servicenow.com/dev.do#!/learn/learning-plans/zurich

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[yashkamde]

Hello @anjalinegi1 ,

For learning materials, I would recommend starting with the official ServiceNow learning platform, ServiceNow University, which provides free courses, learning paths, hands-on labs, and documentation for beginners as well as experienced developers.

If you have access to a Personal Developer Instance (PDI), these exercises will provide valuable practical experience and help strengthen your understanding of the platform.

Refer this for the Hand Written Notes :

ServiceNow Basics – A Beginner Friendly Guide for ServiceNow Enthusiasts 

If my response helped mark as helpful and accept the solution.