Service catalog and workflows

[vodnalar26]

Hello everyone,

I’m looking to strengthen my hands-on skills in Service Catalogs and Workflows in ServiceNow. To do that effectively, I’d love to practice with real-life scenarios rather than just theoretical examples.

If anyone can share practical use cases—such as employee onboarding, access requests, asset provisioning, approvals, or multi-step workflows—it would really help me improve my understanding and implementation skills.

I’m especially interested in scenarios that involve:

• End-to-end catalog item creation

• Workflow/Flow Designer implementation

• Approvals and task automation

• Real-time business use cases

Any guidance, sample scenarios, or best practices from your experience would be greatly appreciated.

Thank you in advance!

[Ankur Bawiskar · Accepted solution]

@vodnalar26 

you can start participating in community questions and learn from there

Also many customers are moving towards Flow instead of workflows

check these

Service Catalog In ServiceNow - HKR Trainings

Workflows In Service Catalog Item Basic to Advanced

How to Create a Catalog Item and Flow in ServiceNow

Flow Designer | Service Catalog Flow | Approval & Task

ServiceNow Flow Designer Tutorial | Scenario-Based

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[vodnalar26]

Can we design a flow for this if yes, can you suggest me the process how to do?

[Dr Atul G- LNG]

Hi @vodnalar26 

Being a ServiceNow trainer, I’m happy to share my thoughts. Knowing the platform is one part, but implementing it is another. There are many use cases you can build on, but my advice is not to start with something too large—begin step by step.

To help yourself improve, try to use real-world scenarios. The more practical challenges you take on, the more you’ll learn. These days, many users are building their own apps, which means everyone brings different ideas to the table.

You can pick any use case and start building it on your own from scratch. Avoid relying too much on prebuilt business logic at the beginning—start small, understand the fundamentals, and then gradually expand.

https://www.servicenow.com/community/developer-advocate-blog/more-calls-more-builds-the-buildmorewit...

[Tanushree Maiti]

Hi @vodnalar26 

1. E2E catalog item:

Case Types, Service Definition, Service Catalog Fundamentals

What is Request Management? 

Catalog and Request Actions Overview 

https://learning.servicenow.com/lxp/en/on-demand-training-and-content/service-catalog-task?id=kb_art...

 https://www.youtube.com/watch?v=gWQApS1Gb1o

Flow designer and Automation:

Introduction to Flows 

What is Workflow Automation? 

Create an Action - Yokohama 

Flow Fundamentals 

Configure Orchestration, Flow Designer, and Integration Hub 

Flow Administration (Yokohama) 

3. 

Real time business Use cases:

• Use Case: A "New Hire" request triggers a flow that automatically creates child tasks for IT (laptop setup), HR (payroll setup), and Facilities (desk assignment) simultaneously.
• Automation: The flow waits for approvals, then automatically creates a User Record in Active Directory via IntegrationHub, adds them to AD groups, and sends a welcome email

Gave you a complex use case . most of the catalog related use cases are simple.