ServiceNow University lab terminated before I could use it

[TwyallaD]

I’m stuck in the Welcome to ServiceNow course at 42% on the “Next Experience, navigation, and access” task.

My lab instance shows TERMINATED, Request Lab Instance is disabled, and I have 0 instances remaining.

I never got into the actual lab environment to complete the exercise, so this was not due to me finishing the lab.

I tried the standard support route, but my personal ServiceNow University login is not authorized for Now Support.

Can a moderator direct me to the correct ServiceNow University / training support path to reset my lab allocation?

[Dr Atul G- LNG]

Please log a Now Learning case under the Help Center, and the team will guide you further. @TwyallaD 

[Tanushree Maiti]

Hi @TwyallaD 

Once a lab instance is marked as Terminated it cannot be restored or reactivated, and all associated data and configurations are permanently lost.

To continue, you’ll need to request a new lab instance and proceed with your course using the new one.

For other course where you have requested the lab instance and not started course - Release that lab instance  .

NOTE: Lab instances are limited to 2 running instances per student.

Refer: KB0012234 Simulators, Instances, and Labs FAQ