State not updating in Service Portal

Community Alums
Not applicable

‎10-12-2025 11:03 PM

Hi

I have an issue, State of submission is not updating in the service portal. I have ensured that my flow designer requested item table state has to update. 


Kindly assist.

 

Thank yu

Tashfique_0-1760335296381.png

 

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6 REPLIES 6

Kusal45
Tera Contributor

‎10-13-2025 09:37 AM

Hi @Community Alums Could you please provide the screenshot where you r setting the RITM Values.

 

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Community Alums
Not applicable
In response to Kusal45

‎10-13-2025 09:46 AM

Unfortunately unable to share the screenshot. But I believe the state is from the REQ or RITM table and not the Task table. 

Also saw there's a requested state, stage, and state in the REQ table maybe it's those. 

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Ankur Bawiskar
Tera Patron
Tera Patron

‎10-13-2025 09:40 AM

@Community Alums 

share your flow screenshots.

is it not reflecting for other catalog items also?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Community Alums
Not applicable
In response to Ankur Bawiskar

‎10-13-2025 09:47 AM

Unfortunately unable to share the screenshot. But I believe the state is from the REQ or RITM table and not the Task table. 

Also saw there's a requested state, stage, and state in the REQ table maybe it's those. 

It doesn't reflect reflect for other catalog items too. 

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