We need to investigate whether Servicenow can dynamically adjust the strike email and follow up time based on the requestors working hours. If it falls outside working hours, servicenow should determine the next available working hours for the requestor and trigger the strike email and adjust the follow up date time accordingly.
Here Time Zone is a choice field and below details are not provided in servicenow.
- Business Hours Schedule
- Working Days
- Holiday Calendar
- Mapping between the requestor and the appropriate schedule
