Trigger approvals on RITM, If service is updated on RITM, approvals should send based new service.

[t venkatesh2]

Hi,

while submitting the service request requester will choose service variable on the request.

flow which will trigger 2 parallel approvals on RITM.

1st- requester managers

2nd- service owner (cmdb_ci_service).

once request is submitted:

1. if fulfiller changes the service on RITM when not all approvals has approved 
2. If service is updated on RITM, approvals should send based new service selected (previous approvals need to cancel/not required).

how to trigger new approvals if service updated on RITM?

[K Sankalp]

Hi @t venkatesh2 ,

Wait for Condition should be utilized in workflow along with Run Script step. So whenever condition matches or changes happen on the field workflow will trigger again from that point.
However in Flow you can try to utilize Go Back to flow logic along with Wait for condition which can trigger flow again or you trigger sub flow from that point.

Regards
Sankalp

[Ankur Bawiskar]

@t venkatesh2 

is service a variable on your RITM form once RITM is generated?

are you using flow or workflow for your catalog item?

[t venkatesh2]

@Ankur Bawiskar 

yes, service field is available in RITM.

Flow we are using.

[Ankur Bawiskar]

@t venkatesh2 

it's a field on RITM table or variable on your catalog form?

you can make your flow wait till field/variable gets updated and then use "Ask for Approval" flow action.

this link has approach from Anil lande on how your flow can wait till that variable is updated and once updated/filled, you can break the loop and proceed

How can w use wait for condition in flow designer for variable? 

Also an easier solution is shared there in the same above link, below is the image, it will wait till that Variable is empty, once not empty it will proceed

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