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To and CC dynamically using Email Scripts in Email Client Template of service operation workspace

hasthipooji
Tera Contributor
Can we populate To and CC dynamically using Email Scripts in an Email Client Template of sow(service operation workspace)?

I was able to achieve the requirement using JavaScript directly in the To/CC fields, but not via Email Scripts.
Could you please confirm whether this is possible and, if so, share an example or best practice?

 

 
 
2 ACCEPTED SOLUTIONS

Ankur Bawiskar
Tera Patron

@hasthipooji 

emails scripts can't be called from email client template as it's not supported OOTB

55.png

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

@hasthipooji 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

2 REPLIES 2

Ankur Bawiskar
Tera Patron

@hasthipooji 

emails scripts can't be called from email client template as it's not supported OOTB

55.png

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@hasthipooji 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader