Trigger approvals on RITM, If service is updated on RITM, approvals should send based new service.

t venkatesh2
Tera Contributor

Hi,

while submitting the service request requester will choose service variable on the request.

flow which will trigger 2 parallel approvals on RITM.

1st- requester managers

2nd- service owner (cmdb_ci_service).

once request is submitted:

  1. if fulfiller changes the service on RITM when not all approvals has approved 
  2. If service is updated on RITM, approvals should send based new service selected (previous approvals need to cancel/not required).

how to trigger new approvals if service updated on RITM?

5 REPLIES 5

@t venkatesh2 

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Ankur
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