Trigger approvals on RITM, If service is updated on RITM, approvals should send based new service.
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3 weeks ago
Hi,
while submitting the service request requester will choose service variable on the request.
flow which will trigger 2 parallel approvals on RITM.
1st- requester managers
2nd- service owner (cmdb_ci_service).
once request is submitted:
- if fulfiller changes the service on RITM when not all approvals has approved
- If service is updated on RITM, approvals should send based new service selected (previous approvals need to cancel/not required).
how to trigger new approvals if service updated on RITM?
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3 weeks ago
Hope you are doing good.
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Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
